Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.
Please note: For orders that were marked as "Delivered" but were not received, a claim must be filed 5 days from the "delivery" date, and no later than 15 days from that same date.
For orders that were stuck in transit, a claim must be filed 7 days from the last tracking status update (20 days for international orders), and no later than 30 days from the last status update.
Visit routeapp.io to learn more.
To file a claim go to https://claims.route.com/Please note: For orders that were marked as "Delivered" but were not received, a claim must be filed 5 days from the "delivery" date, and no later than 15 days from that same date.
For orders that were stuck in transit, a claim must be filed 7 days from the last tracking status update (20 days for international orders), and no later than 30 days from the last status update.
