15 Day Peace of Mind Return

Return and Cancellation

MCS wants you to be completely satisfied with the quality and function of your products. Our engineers, manufacturing team, and customer service representatives take great pride in creating the most innovative and exciting products possible and getting them to you. Sometimes things go wrong, sometimes your needs or circumstances change. We’ve got you covered for all of that with our "Peace of Mind” 15 Day Return!
 
 To Return/Repair/Warranty Service Your Product:

• Place an order for one these item [Return/Exchange] [Repair] [Warranty Service] (Make sure to follow the steps on the page)
• Wait to get your return order approval email with instructions on how to send your item
• Box up your product, with all its included components, in its original packaging and documents
  

• Be sure to enclose all spare parts and included components that shipped with your product; the return of incomplete products generally results in incomplete refunds
• You are responsible for return shipping fees
• It’s wise to use a traceable shipping method for your return as well as buy additional insurance with the shipping company you are using if your package is worth more than $100.00USD.  

• You must have an Return# to return any product. Packages will be refused if there is no Return number on the outside of the box.
• Money will be refunded within 5-10 business days of receipt of your return
• We will refund your actual purchase price via your original means of payment, excluding shipping and handling fees
• Restocking fees are rare, but if they apply, you will be notified during the return process.
• All return items must be in good new condition, in original packaging with all its included components and documents
• Paintball and consumables are not returnable
• Custom, special order, and clearance items are not returnable

Return Fee & Payment Processing

Once your order has been placed and your credit or debit card payment has been processed, we incur a payment processing fee. Our payment processor does not refund this fee, even if the merchandise is later returned and a refund is issued.

If you choose to return an eligible order for a refund, the original payment processing fee is non-refundable. Your refund will therefore be issued for the eligible returned merchandise amount, minus the applicable payment processing fee and any other applicable return charges stated in our Return Policy.

This policy applies only to customer-requested returns, including returns due to ordering the wrong item, changing your mind, compatibility issues, or other reasons not caused by an error on our part.

This policy does not apply when a full or partial refund is issued because of our error, an incorrect item shipped by us, or damage that occurred during shipment and is covered under our applicable shipping or claims policy.

If you need to exchange an item, change to a different product, or receive store credit, please contact us before returning your order. Depending on the circumstances, we may be able to process an exchange or store credit without requiring a refund and new payment transaction.

Non-Refundable Payment Processing Fees

• Domestic Payment Processing Fee: 3.5% of your total payment
• International Payment Processing Fee: 5% of your total payment
• Sezzle Payment Processing Fee: 6.5% of your total payment

Payment processing fees are separate from any applicable shipping, return shipping, restocking, customization, or other charges stated in our Return Policy.

Order Cancellation Fee & Payment Processing

Non-guaranteed-By-Date Services

All services other than UPS Next Day Air are non-guaranteed-by-date services. This means that the delivery timeline shown at check-out is an estimate and may take longer to arrive at the destination. Some international packages may be delayed due to customs clearance. If your package is taking longer than usual to arrive, please email our team  at info@mcsus.com

We are unable to offer refunds for delayed non-guaranteed-by-date services until the carrier has investigated the incident and concluded that the package is deemed lost or damaged or unless you paid for shipping protection.

Guaranteed-By-Date Services

If you selected a guaranteed services UPS Next Day Air and your package was not delivered within the provided time frame, please email our tam info@mcsus.com and we will be happy to work with you and the carrier to issue a refund.

Please keep in mind that UPS Next Day Air is a business day services; UPS does not offer weekend deliveries, so if your package was shipped on Friday, it will be delivered the following business day, Monday. We do not currently offer shipping refunds for any other non-guaranteed services when the shipping timeline is extended.

Inclement Weather Delays

We can not guarantee shipments by a certain date during inclement or severe weather as airports and roads may be closed during this time. We will not be able to offer refunds for shipping if your package is delayed due to severe weather.

Missing Package/ Shipping Protection:

Your order marked as delivered but you can not find it? Please make sure to report any missing packages within 2 weeks of delivery confirmation. We will do our best to locate your package. Please make sure to check the shipping address and make sure the package was not received by one of your neighbors or house mates. If your package is still missing please contact our team at info@mcsus.com.

We offer a shipping protection service which is shown on the checkout page. This service protects your package if it is lost or damaged.

If you paid for shipping protection, we will send a replacement package in the following cases:

• Tracking shows “Delivered” but you have not received the order to the provided shipping address. Please allow up to an additional 5 business days for your order to be delivered.
• Tracking has not updated in 7 business days for domestic packages (USA).
• Tracking has not updated in 30 days for international packages with standard shipping service (USPS).

If you did not pay for shipping protection for your order, please contact us our team at info@mcsus.com, we will do our best to resolve the shipping issues and contact the carrier on your behalf. However, we are unable to ship a replacement or offer refunds until the carrier investigation is closed and the package is deemed lost or damaged by the carrier. We are unable to offer refunds for stolen packages if the carrier confirmed the delivery of the package after the investigation concluded.

Refunds on Returned to Sender Packages

Returns to Sender & Refused Packages for International Shipments

We do not cover customs, VAT, duty or clearance brokerage fees for any shipments outside USA unless specified in your shipping selection. Your shipping Customs Fees NOT Included. Some countries may not require you to pay customs fees. These fees are collected by the shipping carrier on behalf of the destination country's government and you should be notified of these fees (if any) by the carrier.

If your international package was refused or returned to us due to unpaid customs, VAT, duty or clearance brokerage fees or incorrect address, we are unable to reship the package or issue refunds for the order due to high cost of return international shipping and additional customs fees (fees exceed the order value in most cases). In these cases the carrier will destroy the goods and we will be unable to offer replacement or issue refunds.

Returns to Sender & Refused Packages for Domestic (USA) Shipments

If your domestic (USA) package was returned to sender due to the wrong address please email our team at info@mcus.com and we will assist you in reshipping your package. Please keep in mind that the delivery timeline will be extended and you may incur additional shipping costs for your order to be reshipped. If your package was returned to sender due to wrong address or refusal and you would like a refund, the shipping fee will be deducted from the refund.