Repair/Return/Warranty Process

 
 To Return/Repair/Warranty Service Your Product:

• Place an order for one these item [Return/Exchange] [Repair] [Warranty Service] (Make sure to follow the steps on the page)
• Wait to get your return order approval email with instructions on how to send your item
• Box up your product, with all its included components, in its original packaging and documents
  

• Be sure to enclose all spare parts and included components that shipped with your product; the return of incomplete products generally results in incomplete refunds
• You are responsible for return shipping fees
• It’s wise to use a traceable shipping method for your return as well as buy additional insurance with the shipping company you are using if your package is worth more than $100.00USD.  

• You must have an Return# to return any product. Packages will be refused if there is no Return number on the outside of the box.
• Money will be refunded within 5-10 business days of receipt of your return
• We will refund your actual purchase price via your original means of payment, excluding shipping and handling fees
• Restocking fees are rare, but if they apply, you will be notified during the return process.
• All return items must be in good new condition, in original packaging with all its included components and documents
• Paintball and consumables are not returnable
• Custom, special order, and clearance items are not returnable

Return Fee & Payment Processing

Once your order has been placed and your credit or debit card payment has been processed, we incur a payment processing fee. Our payment processor does not refund this fee, even if the merchandise is later returned and a refund is issued.

If you choose to return an eligible order for a refund, the original payment processing fee is non-refundable. Your refund will therefore be issued for the eligible returned merchandise amount, minus the applicable payment processing fee and any other applicable return charges stated in our Return Policy.

This policy applies only to customer-requested returns, including returns due to ordering the wrong item, changing your mind, compatibility issues, or other reasons not caused by an error on our part.

This policy does not apply when a full or partial refund is issued because of our error, an incorrect item shipped by us, or damage that occurred during shipment and is covered under our applicable shipping or claims policy.

If you need to exchange an item, change to a different product, or receive store credit, please contact us before returning your order. Depending on the circumstances, we may be able to process an exchange or store credit without requiring a refund and new payment transaction.

Non-Refundable Payment Processing Fees

• Domestic Payment Processing Fee: 3.5% of your total payment
• International Payment Processing Fee: 5% of your total payment
• Sezzle Payment Processing Fee: 6.5% of your total payment

Payment processing fees are separate from any applicable shipping, return shipping, restocking, customization, or other charges stated in our Return Policy.